Terms of Sale & Returns

These terms apply to order lists created on denizluma.com and orders completed via WhatsApp. By sending your order list via WhatsApp you confirm that you have read and accepted these terms. The Turkish version is the binding text.

Seller

• Legal name: Benginur Hajjaj – Denizluma
• Address: Batıkent, 09052 Nolu Sok. Emre Apt. No:2B, Şehitkamil / Gaziantep
• Tax office / number: Şahinbey Tax Office – 4280295608
• Phone / WhatsApp: +90 535 914 32 95
• Email: info@denizluma.com

How an order is made

• You add products to your list on the site and send the list to us on WhatsApp.
• Our team confirms stock, total and delivery details to you in writing on WhatsApp.
• The order is final once confirmed and paid. Unconfirmed lists are not orders.

Prices and payment

• All prices include VAT.
• Payment is by bank transfer / EFT or in store. Our bank details are shared only from our official WhatsApp line.

Delivery

• Store pickup is free.
• Home delivery anywhere in Türkiye via DHL. The current shipping fee and free-shipping limit are shown in your order list.
• Orders usually ship within 1–3 business days after payment; the legal maximum is 30 days.

Right of withdrawal (14 days)

• You may withdraw within 14 days of receiving the product, without giving a reason and without penalty.
• Just tell us via WhatsApp or info@denizluma.com.
• Send the product back (or bring it to our store) within 10 days of your notice, with its invoice and carefully packed.
• Returns sent with our contracted carrier are free of charge.
• We refund you within 14 days of receiving your notice, using your original payment method.
• You are responsible for loss of value caused by use beyond normal inspection. Opened products that are unsuitable for return for hygiene reasons cannot be returned.

Defective products

• Your rights (replacement, free repair, price reduction or refund) under Turkish Consumer Protection Law No. 6502 are reserved. Please contact us with photos as soon as possible after delivery.

Complaints and disputes

• Please contact us first. Consumer Arbitration Committees and Consumer Courts are competent for disputes within the legal limits.